FAQ

SHIPPING

When will my order ship?

Most garments ship within 3-5 business days after ordering. Pre-orders will ship on the date posted.

Estimated Shipping Times

• Canada: 5-8 business days
• North America: 5-10 business days
• Europe: 2-3 weeks

ALMA SAX is not responsible for packages lost or damaged in transit. 

How much much is shipping?

We offer free standard shipping on orders placed in Canada over $250. For orders under $250, we offer a $15 flat rate (within Canada).

For shipping to the United States we offer a $20 flat rate and a $40 flat rate for international orders. 

Will I be responsible for customs and duties?

Buyers are responsible for any customs and import fees that may apply. ALMA SAX is not responsible for shipping delays due to customs. 

RETURNS & EXCHANGES

All sale items are final sale. 

What's your return policy?

We are happy to process an exchange within 14 days of the item arriving to you. Please return the unworn items with tags still attached for a direct exchange or store credit. Please note you will be responsible for return postage & shipping fees (if any) from your original purchase will not be reimbursed.

PRODUCTS

Where are your pieces manufactured?

ALMA SAX is handmade in Vancouver, BC. 

What fabrics do you use?

We try to use natural, eco-conscious fabrics as much as possible.  Please see garment pages for specifications of individual fabrics.

What currency are your prices in?

Prices are in CAD : ) 

QUESTIONS

Have a question that wasn't answered here? Please send us an email at

info.almasax@gmail.com with your name and we would be happy to help!